24/7 Support Page

User support for access and setup assistance.



Broadcast Wireless

Complete property-wide Wireless High-Speed data networking.


Wired
High-Speed Data

Hard-wired Ethernet, VDSL and Cable Plant data networking.


Network Management Systems

A complete network management, monitoring and access control system.

Lobby Kiosk

Complete user computer kiosks for your lobby.



Network Management Solutions

Professional help desk support and operational excellence

Our highly trained staff is available to support your guests 24 hours a day, seven days a week. Accera Group provides guest support from our Network Operations Center (NOC). Accera's NOC monitors and proactively manages our IP, voice, broadband, and managed services networks. Our Data Center facility ensures vigilance of all managed services.


  • 24x7 Monitoring with alarm supervision, real-time system surveillance, automated escalation, and fault management.
  • Our proven track record, best practices approach, and broad-based enterprise networking experience, combined with uniquely designed operational processes, technical expertise, and highly qualified software and hardware engineering, fully optimizes the Accera Group network.
  • Change Management Control for positive control during maintenance, system upgrades, or planned events.
  • Secure NOC facility with controlled access, redundant power backup, fully diverse climate control, geo-diverse voice redundancy, and disaster recovery site.
  • Performance metrics and real-time reporting.
  • High network availability exceeds 99.5%.
  • Low latency.
  • Low packet loss.
  • Technical support with high first-time resolution of issues.

Using our management system also offers solutions with an array of features, such as:

User Access Codes
Client-to-Client Blocking
Built-in Firewalls
Public IP Address support
P2P traffic blocking
Tiered HSIA Modes (provide limited Internet access for free while charging for higher speed access)
HSIA Zones (allows multiple billings zones to be defined)
Hotel brand-standard log-in pages
Support for multiple simultaneous VPN connections
Optional Administration interface
Optional Parental Controls
Available PCI Security compatibility
PMS interfaces
User usage reports
24/7 Toll-Free guest technical support hotline
24/7 remote equipment monitoring